FAQs

We offer all kinds of jackets, including leather jackets, movie-inspired jackets, bomber jackets, puffer jackets, varsity jackets, and custom-designed styles.

Yes. We offer custom-size jackets to ensure the perfect fit. Please make sure all measurements are accurate before placing your order, as custom-size items are non-returnable unless defective.

Ready-made jackets are typically processed within 2 to 3 business days.
Custom-size jackets may take 5 to 7 business days for production before shipping.

Yes. We offer free standard shipping on all orders.

We use trusted courier services such as DHL, FedEx, and UPS depending on your location.

Delivery times vary by location.

United States orders typically arrive within 5 to 10 business days after shipment.
International orders may take 7 to 15 business days.

Shipping times are estimates and may vary due to carrier or customs delays.

Yes. We offer a 30-day return and exchange policy for eligible items.

Items must be unused and in original condition. Customers are responsible for return shipping costs.

Custom-size jackets and items ordered in the wrong size are not eligible for return.

Please review our Return and Exchange Policy page for full details.

Orders may be canceled within 24 hours of placing the order

Cancellation terms are as follows:

  • Cancellation within 12 hours: Eligible for a 100% refund.

  • Cancellation after 12 hours but within 24 hours: Eligible for a refund with a 30% deduction from the total order amount.

  • Cancellation requests made after 24 hours will not be accepted.

Please contact us within 48 hours of delivery and provide clear photos. Our team will review the issue and provide a suitable resolution.

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment.

If you have any questions, please contact us at:

support@jacketsden.com